At COS Sales our service comes complete with remote diagnostics. Learn more about remote diagnostics and its benefits below.
What's the first thing that you do whenever your printer's down?
You should call your service provider and request an onsite visit. Once the technician arrives on the agreed date, they will diagnose the issue, and possibly find out that new parts are needed for the repair. Unfortunately, these components aren't available on-hand and will take a few days to order in. Finally, after a week, your printer is up and running again.
Does this sound familiar?
You are probably accustomed to this lengthy process since that's how it has always been. It's not all bad as you still end up with a fixed printer.
However, you could be missing out. Have you given thought to how much your business has lost during the time that you couldn't use your printer? Think about it.
Overall, this affects your business negatively. So how do you avoid these problems? The answer is Remote Diagnostics.
Remote diagnostics is a method of analysis and observation that happens remotely.
Monitoring, diagnostics, and troubleshooting are done without a technician being physically present onsite. You may not even be aware of it, but remote diagnostics is not a very new concept. It even happens in our daily lives.
For example; you have an issue with your internet. You call your service provider and ask for tech support. During this process, the technical guy asks you questions about what the issue is, or if there are any error messages. From there, you're given specific instructions like go to this page, click this, describe what happens next, etc. The problem is then either resolved or you are transferred to Level 2 tech support.
This is one good example of what remote diagnostics is.
Depending on the type of industry, the methodology used for remote diagnostics may slightly vary. It can be as simple as troubleshooting over the phone; or as complex as using a software which includes security, video conferencing or messaging platforms, and data access tools.
Still, it all boils down to one thing. Remote diagnostics fixes a problem through a collaborative effort where human operators and pieces of hardware can be scattered around the world but still be able to work together as if they're in the same room.
Some of the industries that make use of remote diagnostics are as follows:
Many people don't pay much attention to printers and copiers, and won't consider them as business assets. They tend to fade into the office background, however these overlooked devices can cost businesses lots of money. This happens when they're not properly maintained and optimised for the needs of the business.
This is where remote diagnostics play a significant role. By eliminating distance as a hurdle, printers can be troubleshooted without the need for a technician to be physically present. Businesses benefit greatly from the time saved, and when time is saved, so is money.
Machines nowadays are becoming more and more intelligent. The older printers that they once were are now equipped with sensors and software that allow them to collect and share information about themselves. This, in turn, allows for the collection of more valuable data which is used to manage them more efficiently.
In general, there are five steps involved in this process:
Technology is definitely evolving at a very fast rate. As such, companies are constantly looking for different ways to improve business while reducing cost.
So, is remote diagnostics a good thing for your business? Here are some of its benefits to help you decide.
By embracing the concept of remote diagnostics, it is possible to cut costs, improve productivity, and gain maximum return on your printer investments. After all, your print environment should never be a cost and productivity issue.
Set up your business for success with the best office printers and copiers. These modern machines pack every functionality every workplace needs for higher productivity - from printing and copying at blazing speeds, scanning documents, to handling fax jobs and more.
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A4 printing may suffice for many businesses. But if your company wants to print reports and marketing materials in a slightly larger size an A3 printer and copier will give you just what you need.
Monochrome or black and white printers are still the workhorse of choice for many businesses and offices! Print elegant black and white documents. Cut through printing jobs in half the time. All the while keeping your costs low.