Support & Maintenance

support and maintenance main page before editCOS are dedicated to ensuring all our clients achieve maximum up-time of their machinery. We all know issues can occur with any equipment. However, the most important consideration is the response and support your organisation receives when those issues happen.

Our service software tracks each service call until each call is resolved to our customers’ satisfaction.

4 Hour Call Out Time

We understand how frustrating it can be when you have a deadline and suddenly the photocopier displays a message which requires a service call. Our maintenance agreements can be tailor made to suit your business needs including a 4 hour response time if critical to your organisation.

Preventative Maintenance

Our maintenance agreements include preventative service calls at a time of the year to suit your business. This ensures your equipment is always in tip top condition and minimises the risk of breakdown.

Remote Diagnostics

If you find you are wasting valuable business time monitoring your printing and copying solutions, then our remote diagnostics service could be of interest to you. Read More.

Managed Print Solutions

Managed Print Solutions allow us to help maximise the efficiency of your business. A managed print solution from COS Sales will not just save you money and increase productivity, but will also reduce your waste output, thus having a postive impact on the environment. Read More.

Personal Account Manager

Your Account Manager will look at all aspects of your document and information processing systems. A proposal will be presented that will provide the most appropriate equipment whilst keeping costs to a minimum. Outstanding leases and agreements can be taken into consideration allowing you to switch suppliers where the service you’re receiving from your current provider is not as you had hoped. Regular reviews will ensure that your organisation benefits from the latest technology in the marketplace.

Delivery & Installation

We offer a comprehensive delivery and installation service and will work with your IT department or personnel to ensure the transition is as smooth and trouble free as possible. Installations can be arranged out of hours or at weekends to minimise disruption to your business. Full training is offered with all installations so your team can confidently use the new equipment and all of its features.

Manufacturer Trained Engineers

All of our engineers are manufacturer trained giving you peace of mind that service issues will be swiftly resolved to your satisfaction. As new models are introduced to market our engineers receive further instruction to keep them up to date with the latest technology.

Ongoing Training & Support

As your team evolves we can provide further training as and when required. Our service department are always on hand to help with queries and can provide step by step instructions in functionality as you’re performing the task if necessary.